Emotional Intelligence (EQ) has become synonymous with wellbeing – if your employees are unhappy; it becomes evident both in their productivity and the quality of work they deliver. The inability of most organisations to prioritise the emotional health of their employees is on the rise, which becomes glaringly apparent when we note the high numbers of staff taking sick leave due to stress and mentally-related illnesses. This should not be the case. The importance of emotional intelligence should not be tasked to the Human Resources department alone, but should be a shared venture between both co-workers and the employer. The presence of psychologists and counselors in the workplace is not enough – more must be done to gain a better understanding of your employee’s dynamics and how they can improve their emotional intelligence.

One of the ways this can be achieved is through our Personal Growth Strategy course. Conducted by a registered COMENSA Coach, we have a session in the course which has been specially designed on developing emotional intelligence for work and life as well as an introduction to Frequency Charts. The experience we have garnered in this respect makes us industry experts who are well-equipped to provide expert training in this sphere. One aspect we have noticed while conducting our sessions is that most individuals are not familiar with the term EQ, which has led us to the purpose of this article – to provide you with three elements of EQ which have been identified by industry experts, MichaelPage*: self-awareness, self-management, and empathy.

Self-awareness can be translated as self-understanding which asks the basic questions such as: who are you, what your strengths and weaknesses are and what motivates you, and conversely, what discourages you as a person. The importance of understanding what your triggers are is important – it allows you to identify which situations you should confront or flee.  Becoming more self-aware is beneficial – as you are able to inform your team members about your triggers as well so that they are better prepared to accommodate you.

Self-management is self-explanatory: it is knowing how to direct your negative emotions away from affecting those around you. In most high-pressure systems, anger from failed presentations or slow computers often builds up and eventually leads to an eruption of harmful emotions. Knowing how to positively direct one’s emotions to avoid these is important. Instead of shouting at your team because you lost a client – perhaps observe the complaints made by the client, to see how they can be addressed.

A crucial element of EQ is empathy. The ability to understand your co-worker’s emotional framework allows you to recognise when to be sensitive around them and when not. For example, understanding that a team member does not like to be disrupted when they have their headsets on is a sign of respect – your empathy towards your co-worker’s feelings shows your value fitness as an individual.

Emotional intelligence teaches both employees and their employer’s to better manage their feelings. To retain an employee or employer’s EQ is important to personal growth, and with our many years of experience, we can help you achieve that. Give us a call on 063 653 5039 or send us an email at tracy@tealtek.co.za.