It is no secret that when operating in the workplace, we are constantly faced with a variety of individuals who have different personality types which may clash from time to time. And sometimes, we find ourselves in those situations where we find it difficult to work with another employee or employer. Naturally, when the differences are not dealt with or are left to mature, conflict arises, further creating a drift between the disputing members in the working environment, making it unbearable for all the parties involved. And when this happens, productivity is often affected.

If your employees feel like they are working in a hostile environment, this means that they are not happy, and often time, the dissatisfaction they feel spreads over to other members in their team. In this case, a conflict resolution course is needed to help improve matters by rectifying disputes which may be present in a team. The process involves facilitating sessions with the team which allow employees to voice their concerns, with the hopes of clearing out misunderstandings and disputes which may be present in the environment.

In our experience, we have discovered that conflict resolution is beneficial because not only does it allow team members to get clarity on issues which may be making it difficult for them to function freely in, but it also allows for building better relationships amongst co-workers, improving the working dynamics. With that being said, below we discuss 5 benefits that conflict management can bring into the workplace:

As mentioned before that the workspace is presented with various personalities, this means that their ideas and the way they view things may contrast from each other. As this may cause disagreements, conflict resolution teaches team members to look at different concepts through a new lens: an alternative insight from what they are comfortable with. In this way, members are able to view different viewpoints, to better understand where each vision comes from and how it is not the same for everyone.

Often a time, when conflicting members are awarded the opportunity to sit down and work through their problems, more times than often, the relationship between the parties develops and becomes stronger than it was before. Conflict resolution allows members to seek alternative ways in which they can work together, while maintaining effective communication which helps enhance the working environment, improving productivity, which also enhances relationships.

We have found that the biggest cause of disputes is the absence of effective reconciliation skills. Conflict resolution courses promote problem-solving solutions which are subtle yet fundamental skills in which employees can use in their everyday practices when faced with issues. Dealing with issues while they are still miniature promotes conflict prevention which may stop small disagreements from being monumental matters.

When disagreements exist in the workplace, it may cause adverse conditions, making it unhealthy for conflicting members, who may even develop symptoms of stress. When this happens, employees may often become sick, which increases employee absence. Dispute management involves conflict prevention, which in turn helps prevent stressful situations in the work environment from developing. The course not only assists in stress prevention, but also helps with handling stressful situations, providing suggestions on how one can manage their existing stress.

Lastly, conflict management helps promote goal setting by offering employees the ability to use their varied strengths to help complete tasks. This benefit teaches the conflicting members to rather use their drive to solve complete tasks rather than fuelling their disputes. When goals are achieved, it further motivates them in their personal capacity to work towards their individual goals in the workplace.

Conflict resolution skills have proven to be essential for employees to learn as they have evinced to be beneficial. If you are looking at enrolling your staff in a soft skills course which involves conflict resolution between members, then call us on 082 801 5338 or email us at